Return and Refund Policy

This document outlines the return and refund procedures for Strazzinfelle, designed to ensure a fair and transparent experience for our customers in Singapore.

Our practices align with the Consumer Protection (Fair Trading) Act , often referred to locally as the Lemon Law, and adhere to the transparency requirements set by Google’s advertising policies.

Our 30-Day Policy

We offer a 30-day window for returns, which commences on the day your footwear is delivered to your doorstep.

This period allows you to inspect your purchase and ensure it meets the functional standards expected of our brand. Please note that our policy is specifically structured to address instances involving damaged or incorrect items.

Eligibility for Returns

To qualify for a return, the footwear must be in the same condition as when you received it. This means the shoes should be unworn, unused, and in their original packaging. We do not accept returns, exchanges, or refund requests resulting from a change of mind .

We encourage all shoppers to review their selections and size choices before confirming an order to ensure they are satisfied with their pick.

Reporting an Issue

If you discover that your order is physically defective or that we have sent the wrong size or style, please contact us immediately. You can reach our support team by sending an email to contact@strazzinfelle.com.

When contacting us, please include your order number and a brief description of the issue. Our team operates from 9:00 AM to 5:00 PM SGT, Monday through Friday , and we strive to address all inquiries promptly during these hours.

Logistics and Collection

Once we have reviewed your request and confirmed that the item is eligible for a return, we will coordinate a pickup from your address. Strazzinfelle manages all logistics for these returns at no cost to the customer.

You will not be charged for the courier service or any administrative handling. Furthermore, we do not apply any restocking fees, ensuring that the process is straightforward and fair.

Inspection and Assessment

Upon the arrival of the returned item at our facility, our team performs a detailed inspection. This assessment is completed within 24 hours of receipt . We evaluate the condition of the footwear to determine the appropriate resolution.

Available Resolutions

Following the inspection, we provide one of the following solutions:

1. Replacement: If the item is available in our inventory, we will dispatch a new pair to you at no additional cost.

2. Refund: If the specific shoe or size is out of stock or if the damage cannot be resolved through a replacement, we will issue a full refund.

Refund Processing and Bank Transfers

Because Strazzinfelle operates on a Cash on Delivery (COD) basis, we do not have access to your electronic payment details at the time of purchase. To facilitate a refund, we will contact you via email to request your bank account information.

Once we receive these details, we initiate the refund via bank transfer. After the transfer is processed on our end, it typically takes up to 7 business days for the funds to appear in your account. This timeline is subject to the internal processing speeds of your specific banking institution.

Compliance and Fair Trading

In accordance with Singapore’s legal framework for consumer electronics and apparel, we ensure that every customer receives a product that is of satisfactory quality and fit for purpose.

This policy serves as our commitment to resolving any discrepancies between what was ordered and what was delivered.

Email: contact@strazzinfelle.com

Company Name: Strazzinfelle

Live Hours: 9:00 AM to 5:00 PM SGT, Monday to Friday