Shipping Policy

This Shipping Policy provides a detailed overview of how Strazzinfelle manages the movement of our footwear from our facility to your doorstep in Singapore.

We aim for transparency in our logistical operations to meet the standards set by Google’s advertising policies and to ensure you have a clear understanding of our timeline and procedures.

Local Operations and Coverage

Strazzinfelle operates exclusively within Singapore. By focusing on a local fulfillment model, we can maintain a consistent schedule and provide reliable service to our community. All orders are dispatched from our central hub, ensuring that each pair of shoes undergoes a final check before it is prepared for transit.

Our commitment to a local presence means we do not navigate international customs, which helps in maintaining a steady flow of deliveries.

Processing and Packaging

Every order placed on our website requires a specific period for preparation. We dedicate 1 business day to order packaging and shipping preparation. During this time, our team cautiously selects your items, performs a quality assessment, and packages them securely to prevent any damage during transit.

This 24-hour window is essential for maintaining the integrity of our inventory and ensuring that the correct size and style are dispatched to the right address.

Delivery Timeline and Transit

Once your order has been packaged and handed over to our logistics partners, the transit phase begins. For all locations across Singapore, the delivery timeline is typically 3 to 4 business days.

This duration, includes our 1 business day processing time, added with the delivery timeline of your shoes between 2 to 3 business days from the moment you place your order.

Please note that business days are defined as Monday through Friday, excluding public holidays in Singapore . While our logistics partners strive to remain within these windows, factors such as high seasonal volume or significant weather events may occasionally impact these timelines.

Cash on Delivery (COD) and Fees

Strazzinfelle utilizes a Cash on Delivery model. This means that no payment is collected through our website during the checkout process. Instead, the full amount for your purchase is collected by the delivery personnel at the time the package arrives at your doorstep.

We believe in a straightforward pricing structure. Therefore, we do not apply any shipping costs, hidden service fees, or additional handling charges to your order. The total price displayed at checkout is the only amount you are required to provide upon delivery .

Please ensure that someone is available at the provided address to receive the package and facilitate the payment.

Order Tracking and Status

We understand the importance of knowing where your purchase is. Once your order is dispatched, we maintain communication regarding its status.

If there are any unexpected delays in the 3 to 4 business days transit window, our support team is available to provide updates. You can reach out to us from 9:00 AM to 5:00 PM SGT, Monday through Friday , for any inquiries regarding your shipment.

Address Accuracy and Redelivery

To ensure your footwear arrives without delay, please provide an accurate and complete delivery address at checkout. If a delivery cannot be completed due to an incorrect address or the absence of a recipient to provide the COD payment, our logistics partner may attempt a redelivery.

We encourage customers to be available during the expected 3 to 4 business day window to ensure a successful handover on the first attempt.

Contact Information

For any questions regarding our shipping practices or the status of your order, please contact our team at:

Email: contact@strazzinfelle.com

Company Name: Strazzinfelle

Live Hours: 9:00 AM to 5:00 PM SGT, Monday to Friday